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We're Here to Help
We have plenty of ways for you to get in contact! Whether you have questions before you book, or have a query about your existing booking, the team is always on hand to help you out.
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Planning your next getaway? Chat one-on-one with our Expert Travel Advisors in a free video or phone call. We’ll help you find the perfect trip, tailored to you!

FAQ's
Take a look at our most frequently asked questions.
Group Leaders
Who are the group leaders?
Your group leader is your go-to guide, mentor, and ultimate problem-solver while on tour. They know Thailand inside out, from hidden local spots to the best places to eat, and are there to make sure your trip runs smoothly. Think of them as your travel BFF who’s got your back 24/7.
How big are the groups?
Groups are kept small and social, usually between 12 and 22 travellers, so it’s easy to bond and make friends for life. You’ll meet people from all over the world, all sharing the same love of adventure and discovery.
Can I get in touch with my group or leader before the trip?
Yes! Around two weeks before your tour, your group leader will be added to your group WhatsApp. You’ll also be able to connect with your fellow travellers in our private destination-specific community so you can start sharing tips, hype, and travel excitement before you even arrive.
Why a Group Tour
Skip the stress and dive straight into the adventure. With us, all the planning is done, so you can focus on exploring Thailand’s highlights, hidden gems, and local experiences. Travel with a fun, like-minded group, make friends for life, and enjoy 24/7 support from our team every step of the way.
Transfers
Airport transfers are included on the start date of your tour. Once your flights are booked, please let us know by adding your arrival details to your portal, so our team can meet you at the airport and take you to your accommodation.
If you do not require a transfer, simply let us know in advance. For travellers arriving earlier than the start date, we can provide advice and support to arrange transport to your accommodation if needed.
Food
Bali’s food scene is amazing! Expect a delicious mix of authentic Indonesian dishes, local Balinese specialties, and international favorites.
Try classics like:
Nasi Goreng: Indonesian fried rice topped with a fried egg
Mie Goreng: fried noodles packed with flavor
Bali offers an amazing mix of traditional Indonesian cuisine and international options, so you’ll have plenty to try during your trip. Expect local favourites such as Nasi Goreng (fried rice), Mie Goreng (fried noodles), and fresh tropical fruits. Many meals are included on your itinerary, but there will also be opportunities to explore local cafés, warungs, and restaurants on your own.
Vegetarian, vegan, and milder options are widely available, so dietary preferences are easy to cater for. For a full guide to which meals are included on your tour, check the day-by-day itinerary on your tour page.
Will I see turtles?
Bali is full of fascinating wildlife, and what you see will depend on the regions you visit and the activities on your tour. You can expect a very good chance of spotting monkeys in forested areas, sea turtles on the beaches, and a variety of tropical birds throughout the islands.
While sightings can’t be guaranteed, all our tours focus on ethical and sustainable wildlife experiences. Our local team carefully selects activities to ensure encounters are responsible, safe, and enjoyable for both you and the animals.